Originally written in 2008 for a Thales, BT and Fujitsu programme, this paper was co-authored with Prof Brian Wilson Introduction The Soft Systems Methodology (SSM) sets out to build a model of what a Human Activity System must do if it is to achieve the purposes defined. The purposes are intended to be relevant to a specific part of “The Real World”, which might range in size from a multi‐national enterprise, through an individual organisation to elements within an organisation. …
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